Shipping and delivery policies for all products except Postcard Cookies™ are set out below. For information on Postcard Cookies, please refer to the separate Postcard Cookies Shipping & Delivery page.
We aim to get your order to you as fast as possible. We use New Zealand Post | CourierPost for our deliveries.
Shipping charges reflect the size of the item you are ordering, based on the physical weight and volumetric size* of the product (*where applicable, for domestic services and some international services). All shipping costs will be calculated in the shopping cart when you place your order.
Easter Shipping Dates
Domestic shipping order deadline for Easter 2017 is Monday 10 April 2017.
International shipping order deadline for Easter 2017 is Monday 3 April 2017.
When ordering from cookiebar.co.nz, you’re responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Depending on the destination, additional taxes, import duties or fees may apply. Cookie Time International Limited (CTIL), the operator of cookiebar.co.nz, will not be held responsible for additional taxes, duties or fees, nor for any delays caused by customs. Customs policies vary widely from country to country. If we become aware of a common customs issue in a destination country we will endeavour to alert you to this, however you should contact your local customs office for more information.
For items heading to the USA, an FDA prior notice number is required. This is obtained by CTIL and noted on the package label. Please note this may delay dispatch of your item. We will contact you should the dispatch be outside of our expected timeframes.
Please note that business days are classed as Monday-Friday and exclude statutory holidays. We endeavour to dispatch orders received before midday (New Zealand time), on any business day that day. However, this may not happen for a variety of reasons and you should allow 2-3 business days for an order to be dispatched. We will communicate with you should the dispatch date be longer than three business days from your order date.
The delivery times noted below are the indicative timings advised by New Zealand Post | CourierPost. Orders are packed and dispatched in Queenstown. CTIL cannot be held responsible for deliveries not made during this timeframe. Delivery times will be impacted by statutory holidays in New Zealand and also in the destination country for international orders.
- Delivery target of 1-2 working days for the South Island, 2-3 days for the North Island
- Delivery to rural or remote rural areas may take longer.
You will be able to select your preferred delivery service from the shopping cart. Please note through cookiebar.co.nz not all services are available to all destinations. The full range of services and expected delivery timeframes are as follows. For more information see www.nzpost.co.nz/personal/sending-internationally
|International Air + International Air Satchel||Untracked airmail service delivered worldwide||6-10 working days to all other destinations|
|International Air Tracked + International Air Satchel Tracked + International easyTrack (Australia only)||Tracked airmail service to selected destinations for smaller items||6-10 working days to all other destinations|
|International Courier/EMS||Courier service to selected destinations. Items are fully tracked and get a signature on delivery of the item.||4-6 working days to all other destinations|
|International Express Courier||A premium courier service, available to all destinations. Items are fully tracked and get a signature on delivery of the item.||2-5 working days for all other destinations|
Tracking your order
New Zealand: We will send you a dispatch email once we have processed your order which will include the track and trace number. This will give you full visibility of your order’s progress.
International: We will send a dispatch email once we have processed your order. Items sent using a tracked service can be tracked through New Zealand Post’s online tracking [ link]
tool. As New Zealand Post does not control all parts of the delivery chain, tracking updates from certain countries may not be available. In these cases, you can try tracking your item on the destination country’s tracking system.
Multiple item orders
We endeavour to dispatch all items within an order at the same time. Occasionally, due to stock levels, we may dispatch one or more item from your order while awaiting further stock to fulfil the remainder or your order. You will be advised of this split order dispatch by email. You will not pay any additional charges for this beyond the original shipping cost calculated at time of checkout. You will be provided with a track and track number for each package dispatched as a split order.
If you are a member of cookiebar.co.nz, you can view your order history at your member account/profile page.
Lost or damaged goods
If your order does not turn up in the expected timeframe, where possible please use the track and trace number to check on its status. If your order is advised as lost or is damaged in transit please contact us on email@example.com so that we can assist you.